Booking and Cancellation:
A non-refundable prepayment equal to 10% of the total amount due, including taxes, cleaning, and/or other charges is due at the time of booking. Payment in full is due 60 days in advance of Guest’s arrival date. Accepted forms of payment are: check, money order, Visa, Mastercard, or check by phone. If payment is not received by the 60th day in advance of arrival, the reservation is not considered cancelled, however Gust hereby authorizes TRPM to charge Guest’s credit card for any unpaid balance.
RESERVATIONS ARE CONSIDERED BOOKED WHEN THE GUEST’S NON-REFUNDABLE 10% PREPAYMENT IS RECEIVED. CANCELLATION MUST BE IN WRITING AND RECEIVED MORE THAN 60 DAYS PRIOR TO YOUR CHECK-IN DATE. TRPM will refund the sums paid by Guest, less the 10% non-refundable prepayment. On the 60th day before Guest’s arrival date, this reservation is considered 100% non-refundable. TRPM strictly enforces this policy and will make no exceptions whatsoever. For this reason, TRPM strongly advises Guest to purchase Vacation Rental Insurance through Red Sky Travel Insurance.
Check in time is 4:00 PM on the day of arrival. Effective June 1st, Guests may travel direct to their rental property if proper ID is provided to our Guest Services team in advance. From time to time, early check in may be requested. We do our best to accommodate such requests but can not guarantee early check-in. Please keep in mind early check-in is unlikely June 15 - Aug 15 and during peak holiday weeks.
Check out instructions are posted in each Property and are given to Guest upon check in. Check out time is 10:00 AM on the departure date. A $75.00 fee will be charged for each 1/2 hour past the required check out time. Please read and follow the check-out directions prior to departure.
OFFICE HOURS & DIRECTIONS:
We are open 7 days/week from 9AM to 5PM. During peak seasons (winter holiday periods and from June 30th to Labor Day) we will have front desk staff available until 7pm Monday - Friday. Office hours may vary, and are subject to change, please call ahead.
Our Office is located in Historic Downtown Truckee - 10010 Church St. Truckee CA 96161
PROPERTY RATING STANDARDS:
TahoeGetaways rates our homes as BRONZE, SILVER, GOLD, and PLATINUM LEVEL
TahoeGetaways has partnered with Red Sky Travel Insurance to provide Trip Preserver® coverage for our guests. When the unexpected happens, we want you to recover your investment along with the ability to plan again. Trip Preserver provides the most comprehensive coverage for guests including reimbursement for Trip Delays or Cancellations for any of the Covered reasons (up to $100,000) as well as Emergency Assistance and Travel Services. And NEW effective April 28th 2015 we are extending coverage to include "Cancel for Any Reason" wherein your covered for 75% of non-refundable Trip Cost for ANY and ALL reasons up to 48 hours prior to your departure. Now, that's peace of mind.
CLICK HERE for more information from Red Sky including why it makes sense to buy travel insurance.
Follow this Link to File a Claim: www.trippreserver.com/file-claim.html
SECURITY DEPOSIT PROTECTION:
Unless other security deposit arrangements have been made, a Damage Waiver Fee IS included in the total cost of this reservation, TRPM insures unintentional damages to the rental unit that occur during your stay, PROVIDED DAMAGE IS DISCLOSED TO MANAGEMENT PRIOR TO CHECK-OUT. TRPM will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of the TRPM Vacation Rental Properties, an authorized guest causes any damage to real or personal property at the unit as a result of inadvertent acts or omissions, TRPM will cover the cost of repair or replacement of such property up to a maximum benefit of $3,000. The Damage Waiver Fee is not mandatory. In such cases where the Damage Waiver Fee is declined by Guest, a separate deposit will be collected at the time of booking. Deposit amounts vary by property and will be returned within 21 days of departure, assuming no resulting loss was incurred during the guest’s stay. All damage must be reported to TRPM, failure to do so may result in the revocation of any benefit payable or covered by TRPM. Participation in this plan does not negate Guest’s responsibility for damage. Guest is liable for all replacements and repairs except for “normal wear and tear” and Guest hereby authorizes TRPM to charge the Guest’s credit card to cover said costs in excess of the maximum benefit allowed under any applicable Security Deposit and or Damage Waiver Fee. If cost of replacement or repairs exceeds the Guest’s credit limit on Guest’s credit card, Guest agrees to pay the difference to TRPM. In the event of a dispute concerning a security deposit, dispute resolution shall take place in the County where the vacation rental property is located.